
This was my 2005 Cross Stitching Blog. I've now moved the current entries to http://seasidestitcher.blogspot.com
Sean emailed me today. Bugs has died. Sean said he passed away in his sleep, he was only three and a half years old. Earlier this year he was apparently diagnosed with a heart murmur so Sean said that he thought his heart had finally given out on him. I asked Sean to get the vet to do an autopsy, but it's too late because Sean's already buried his body in the woods. It's very hard to believe this because Bugs was such a young and very fit cat. He would run rings around all of my other cats. Bugs and Fats would really go for it sometimes, chasing around in the garden, it was an even match between them, Fats only held his own because of his sheer bulk (14lbs), Bugs was lightening quick. In his last year, Sean said he even became quite an accomplished hunter, bringing home all manner of small creatures from the woods at the back of Sean's house.I arrived home yesterday to find a Thank You for subscribing letter from
Future publishing and a jiffy bag with my free subscription gift in it which
was the Margaret Sherry kit "Catterflies".
Considering that I queried what was happening to my subscription on the 23rd
of February (a month ago) and didn't get a response for over a week so I
told them to forget about the subscription - I'm really quite annoyed that
it's taken them two months to find it and still actually process it -
against my most recent instructions.
To annoy me even further I had asked if I could have the Margaret Sherry
Hedgehog's design which was available as well instead of the Catterflies
(I've already got the chart for this), but they still sent the Catterflies.
I'm not sure what to do. Shall I contact them and have a moan at them for
cocking up not once, not twice, not thrice, but an incredible four times?
Or just live with it, stick Catterflies in my stash and enjoy the next Cross
Sticher issue which will hit my door mat in April?
I blogged back on the 28th January about the Cross Stitcher Margaret Sherry Subscription Offer. Anyway, the new issue was going to be in the shops about 2 weeks ago, so I emailed Future Publishing's subscription department to find out what was happening with the subscription:
----- Original Message -----
From: vash@knownspace.co.uk
Date: 23 February 2005
Subject: Cross Stitcher Subscription
Hi,
I completed a form out of your magazine to subscribe and get the free hedgehog kit as a free gift. This was several weeks ago, and I've not heard anything yet. The new Cross Stitcher is out in the shops tomorrow. So, should I buy it, or will you be able to sort my subscription out?
~ Melanie ~ Gandalf, trying to light his pipe in Moria: "Naur an adriat ammin! Naur an adriat ammin! Oh, damn it, _that_ spell is for waking Balrogs. Now, for the pipe..."
Last week, they finally answered with:
From: Future Publishing [mailto:future@subscription.co.uk]
Sent: 02 March 2005 14:20
To: vash@knownspace.co.uk
Subject: Future Publishing - Subscriber Number: Em Ref: TPS373439A
Thank you for your recent email.
Unfortunately I have been unable to locate your subscription from the information provided. May I request you please provide as much information as possible on the following to enable me to investigate further:
Your subscription number (if known)
Name and address of the Payer:
Name and address of the Recipient: (if a gift subscription)
INSTANT ONLINE CUSTOMER SERVICE Should you require any further assistance, to check the status of a subscription or amend your details, simply go to www.myfavouritemagazines.co.uk/youraccount You may also contact us at future@subscription.co.uk quoting email reference TPS373439A.
For and on behalf of Future Publishing.
Angela Sturgess
Email Customer Services
Should you require any further assistance, to check the status of a subscription or amend your details, simply go to www.myfavouritemagazines.co.uk/youraccount You may also contact us at future@subscription.co.uk quoting email reference TPS373439A.
For and on behalf of Future Publishing.
I love the "INSTANT ONLINE CUSTOMER SERVICE" bit!!
So yesterday I answered with:
Well, it took you a week to answer that query.
I've since bought the next issue of Cross Stitcher, with customer service
that poor, I guess you can forget about the subscription.
~ Melanie ~
Gandalf, trying to light his pipe in Moria: "Naur an adriat ammin! Naur
an adriat ammin! Oh, damn it, _that_ spell is for waking Balrogs. Now,
for the pipe..."